Contact Us

At Dr. Martens US (drmartenis.com), we’re here to help with every part of your experience—whether you have questions about sizing, need order updates, or want to resolve an issue with your boots or shoes. Below are the reliable ways to reach our team, so you get the support you need quickly.

1. Customer Service Email

For the fastest, most detailed assistance—no matter your request—email is our primary support channel. It lets us track your inquiry and provide clear, personalized answers.
  • Email Address: service@dagmedawer.com
  • What to Include: To speed up resolution, add your order number (if applicable), product details (e.g., “1460 Classic Boots, Size 8”), and a brief description of your needs (e.g., “tracking update,” “return request”).
  • Response Time: We aim to reply within 1–2 business days. For urgent matters (e.g., missing packages, defective items), we prioritize responses to get you help sooner.

2. Visit Our Website

Our website is your go-to for instant self-service tools and information—no need to wait for a reply.
  • Website: drmartenis.com
    • Track orders: Log into your account to view real-time shipping updates (we send a tracking link via email once your order ships).
    • Find answers: Check our FAQ section (linked in the website footer) for quick solutions to common questions (e.g., “How do I start a return?” “What’s your sizing guide?”).
    • Explore products: Browse full details for boots, shoes, and kids’ styles—including specs, care tips, and availability.

3. Mailing Address

For formal correspondence (e.g., returning a product, business inquiries), send mail to our team’s location. Note: Always request a Return Authorization (RA) number via email first—this ensures your return is processed quickly and correctly.
  • Address: 197 Todd Lane, Smyrna, Tennessee 37167, United States

4. Quick Tips for Common Needs

To save you time, here are fast answers to the questions we get most often:
  • Order status: Check your account on drmartenis.com or the shipping confirmation email (sent after your order ships).
  • Returns: Eligible items can be returned within 60 days—start by emailing us with your order number.
  • Sizing help: Our website has a dedicated sizing guide for Dr. Martens styles—look for the “Size Guide” link on any product page.