Shipping Policy

At Dr. Martens US (drmartenis.com), we aim to get your iconic boots, shoes, or kids’ footwear to you quickly and reliably—with transparent shipping terms that keep you informed from order placement to delivery. This policy outlines our processes, timelines, and support for all orders.

1. Shipping Coverage: No Geographic Restrictions

We offer shipping for every order placed through our Website, with no limitations on domestic (U.S.) or international destinations. Whether you’re in Smyrna, Tennessee, or abroad, all purchases follow the same shipping rules—no hidden restrictions for standard delivery. Every customer receives consistent service, regardless of location.

2. Order Processing: Quality Before Speed

Before shipping, we inspect each Dr. Martens product (e.g., checking stitching on 1460 boots, verifying shoe sizes) to ensure it meets our authenticity and quality standards. Here’s what to expect:
  • Standard Processing Time: Most orders are processed and ready to ship within 1–3 business days of order confirmation. You’ll get an “Order Confirmation” email right after purchase—this confirms we’ve received your request, not that it’s shipped.
  • Processing Delays: Rarely, delays may occur (e.g., high order volume, temporary stock checks for popular styles). If your order takes longer than 3 business days to process, we’ll email you with a revised shipping estimate—no unexpected waits without notice.

3. Delivery Timelines: Choose Your Speed

We offer two shipping methods to fit your schedule, with clear details provided upfront during checkout:

Standard Shipping

  • Timeline: Delivers your order within 6–12 days from the shipment date.
  • Cost: 100% free for all orders—no minimum purchase required. Ideal if you don’t need your footwear urgently and want to avoid extra fees.

Expedited Shipping

  • Timeline: Faster than standard, with the exact delivery window (e.g., 3–5 days) displayed at checkout (varies by destination).
  • Cost: Calculated based on your location and package size. The exact fee is shown before you finalize your order, so you can review and approve it upfront—no surprises.

Shipment Confirmation

Once your package leaves our facility (located at 197 Todd Lane, Smyrna, Tennessee 37167, United States), you’ll receive a Shipping Confirmation email with a unique tracking number. Use this number to check real-time updates (e.g., “In Transit,” “Out for Delivery”) on the shipping carrier’s official website.

Unavoidable Delays

We can’t be held liable for delays caused by third-party carriers (e.g., weather disruptions, customs inspections) or incorrect shipping information you provide (e.g., missing apartment numbers, misspelled cities). Double-check your address at checkout to avoid issues.

4. Shipping Costs: Transparent, No Hidden Fees

  • Standard Shipping: Always free—no conditions, no minimum order value. Whether you buy one pair of boots or multiple styles, standard delivery costs $0.
  • Expedited Shipping: Pricing is based on your destination and package weight. The cost is calculated and displayed at checkout, so you can decide if faster delivery is worth the fee before paying.

5. Shipping Address Guidelines: Ensure Smooth Delivery

To prevent delivery issues, follow these tips when entering your address:
  • Be complete: Include your full street name, apartment/unit number (if applicable), city, state, postal code, and country. Example: “123 Main Street, Unit 4, New York, NY 10001, United States” (not just “123 Main Street”).
  • Check for errors: Typos (e.g., “Smyrma” instead of “Smyrna”) or missing details can lead to undelivered packages.
  • Returned packages: If your order is returned to us due to an incorrect address, we’ll email you to resolve it. You can choose to have it reshipped (standard shipping free; expedited shipping fee applies) or request a refund (per our Refund Policy).

6. Order Tracking: Stay Updated Every Step

  • Access tracking: Your tracking link is in the Shipping Confirmation email sent after your order ships. Click it to view your package’s location and estimated delivery date in real time.
  • Fix tracking issues: If tracking info doesn’t update within 3 days of the Shipping Confirmation, or if it shows “Delivered” but you haven’t received your order, email service@dagmedawer.com with your order number and tracking number—we’ll help investigate.

7. Modifying Shipping Details: Act Quickly

Once we start processing your order (usually within 24 hours of confirmation), we can’t change the shipping address, method, or package contents. If you need adjustments, email service@dagmedawer.com right after placing your order—we’ll assist if processing hasn’t begun.

8. Shipping Support: We’re Here to Help

For questions about shipping status, timelines, or costs:
  • Email: service@dagmedawer.com (we reply within 1–2 business days)
  • Website: Log into your account on drmartenis.com to check order history and tracking links.