Terms Of Purchase

These Terms Of Purchase (“Terms”) apply to all orders for Dr. Martens products (including boots, shoes, kids' footwear, and related items, collectively “Products”) placed through the website drmartenis.com (“Website”). By submitting an order on the Website, you (“Customer”) agree to be bound by these Terms, as well as our Terms Of Use, Shipping Policy, and Refund Policy—all of which are incorporated herein by reference.

1. Order Placement and Acceptance

1.1 Order Submission

When you place an order on the Website, you are making a binding offer to purchase the selected Products at the displayed price (in USD). You must provide accurate, complete, and current information during checkout, including:

Valid shipping address (to ensure timely delivery);
Correct contact details (email/phone) for order updates;
Legitimate payment information (to process the transaction).

Incomplete or incorrect information may cause delays in order processing or delivery.

1.2 Order Confirmation

We will send an order acknowledgment email immediately after receiving your order—this confirms we have received your request but does not constitute acceptance. A binding contract between you and us is formed only when:

We verify the accuracy of your order (e.g., Product availability, pricing, payment validity);
We send a final order confirmation email (with shipment details, if applicable).

1.3 Order Modifications/Cancellations

Once an order is confirmed and processed (typically within 24 hours of placement), modifications (e.g., changing size, color, shipping address) or cancellations may not be possible. If you need to adjust or cancel an order:

Contact our customer service team at service@dagmedawer.com immediately;
Include your order number in the request for faster assistance;
We will confirm if changes are feasible—if the order has already shipped, you must follow our Refund Policy to return the Products.

2. Pricing and Payment

2.1 Pricing Terms

All Product prices on the Website are displayed in United States Dollars (USD) and exclude applicable taxes (calculated at checkout based on your shipping address).
Prices are subject to change without prior notice. We are not liable for typographical errors in pricing—if a pricing error is identified after your order is placed, we will notify you promptly and offer two options: cancel the order for a full refund, or proceed at the correct price.
Promotions (e.g., “10% off your first order”) are applied automatically at checkout (if eligible) and are subject to additional terms (e.g., one per customer, non-transferable, not combinable with other offers unless stated).

2.2 Payment Methods

We accept the following payment methods (as displayed at checkout):

Major credit cards (Visa, Mastercard, American Express, Discover);
Debit cards linked to valid bank accounts;
Approved digital wallets (e.g., PayPal, Apple Pay, Google Pay).

By providing payment details, you confirm:

You are the authorized user of the payment method;
Sufficient funds/credit are available to cover the total order cost (including taxes, if applicable).

2.3 Payment Security

We use industry-standard security measures (e.g., SSL/TLS encryption) to protect your payment information during transmission and storage. We do not store full payment details—all payment processing is handled by trusted third-party providers (compliant with PCI DSS standards) to ensure data safety.

You are responsible for maintaining the confidentiality of your payment account credentials. We are not liable for unauthorized charges or fraud resulting from your failure to protect these details.

3. Shipping and Delivery

3.1 Shipping Terms

All orders are governed by our separate Shipping Policy, with key details summarized below:

Free Shipping: Complimentary shipping is offered for all orders—no minimum purchase required.
Processing Time: Orders are processed and shipped within 1–3 days of final confirmation.
Delivery Time: Standard delivery takes 6–12 days from the shipment date. Expedited shipping options are available at checkout (with reduced delivery time, as specified during selection).
Shipping Address: Delivery will be made to the address provided at checkout. We are not liable for delays, non-delivery, or lost packages caused by incorrect/incomplete shipping information.

3.2 Delivery Confirmation

Once your order ships, we will send a shipping confirmation email with a unique tracking number. You can use this number to monitor the package’s status via the shipping carrier’s website.

Risk of loss or damage to the Products passes to you upon delivery (as confirmed by the carrier’s tracking information or delivery receipt). If you do not receive your package but tracking shows “delivered,” contact us at service@dagmedawer.com within 3 days of the delivery date to request assistance.

4. Returns and Refunds

4.1 Return Eligibility

Returns are governed by our separate Refund Policy, with core requirements:

Products must be returned within 60 days of delivery;
Products must be unused, unaltered, and in their original packaging (with all tags, labels, and accessories intact);
Custom or personalized Products are not eligible for return unless defective, damaged, or incorrect (due to our error).

4.2 Refund Process

To initiate a refund:

Contact our customer service team at service@dagmedawer.com with your order number, Product details, and reason for return;
Receive a Return Authorization (RA) number and return address (required for processing);
Ship the Products to the provided address (you are responsible for return shipping costs unless the return is due to our error—e.g., wrong size shipped, defective Product);
Once we receive and inspect the Products (to confirm eligibility), we will process the refund within 5–10 days.

4.3 Refund Method

Refunds will be issued to the original payment method used for the order. Please note:

Your payment provider may take additional time (1–3 business days) to reflect the refund in your account—this is beyond our control.
Promotional discounts (e.g., 10% off first order) will be deducted from the refund amount if the order is returned in full.

5. Product Availability and Defects

5.1 Stock Availability

Product availability is indicated on the Website, but stock levels may change without notice. If a Product becomes unavailable after your order is confirmed:

We will notify you via email within 2 business days;
We will issue a full refund for the unavailable Product (or cancel the entire order, if you prefer).

5.2 Defective or Damaged Products

If you receive a Product that is defective, damaged, or incorrect (e.g., wrong size/color):

Contact us at service@dagmedawer.com within 7 days of delivery;
Provide photos of the issue and your order number;
We will arrange a free replacement (if in stock) or full refund, and cover all return shipping costs.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

We shall not be liable for indirect, incidental, special, or consequential damages related to your order (e.g., lost use of the Product, inconvenience from delivery delays, travel costs to return Products);
Our total liability for any claim arising from an order shall not exceed the total amount you paid for the affected Product(s);
We are not liable for delays or failures caused by circumstances beyond our control (e.g., shipping carrier disruptions, supply chain issues, natural disasters, system outages).

7. Modifications to These Terms

We may update these Terms from time to time to reflect changes in business practices, laws, or Website functionality. Revised Terms will be posted on the Website (drmartenis.com), and your continued use of the Website to place orders after the update constitutes acceptance of the new Terms.

We recommend reviewing these Terms before placing each order to ensure you are aware of the latest terms.

8. Contact Us

For questions, issues, or clarifications regarding these Terms or your order, contact our customer service team:

Email: service@dagmedawer.com
Website: drmartenis.com
Mailing Address: 197 Todd Lane, Smyrna, Tennessee 37167, United States