Terms Of Use


These Terms Of Use (“Terms”) govern your access to and use of the website drmartenis.com (the “Website”)—the official US platform for Dr. Martens products, including boots, shoes, kids' footwear, and related items (collectively, the “Products”). By accessing, browsing, or using the Website, or purchasing Products through it, you (“User”) agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Website or purchase Products from us.

1. Eligibility to Use the Website

To access or use the Website, you must:
  • Be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding contracts;
  • Provide accurate, complete, and current information when creating an account (if applicable) or placing an order;
  • Comply with all applicable laws, regulations, and these Terms at all times.
By using the Website, you represent and warrant that you meet the above eligibility requirements. We reserve the right to terminate or restrict your access to the Website if we reasonably believe you do not meet these requirements.

2. Permitted & Prohibited Uses of the Website

2.1 Permitted Uses

You may use the Website only for lawful, personal, or business purposes that align with its intended function, including:
  • Browsing Product information (e.g., details, sizing, pricing);
  • Creating a personal account to track orders, save preferences, or manage purchases;
  • Placing orders for Products in compliance with our Terms Of Purchase;
  • Contacting our customer service team for support (e.g., order questions, returns).

2.2 Prohibited Uses

You may not use the Website for any unlawful, fraudulent, or disruptive purpose, including (but not limited to):
  • Accessing, modifying, or attempting to bypass restricted areas of the Website (e.g., administrative databases, user accounts of others) without authorization;
  • Using automated tools (e.g., bots, scrapers, scripts) to crawl, collect, or extract data from the Website (unless explicitly permitted by us in writing);
  • Transmitting or uploading harmful content (e.g., viruses, malware, spam, phishing links) that could damage the Website, our systems, or other Users’ devices;
  • Impersonating another person or entity, or misrepresenting your affiliation with any individual, organization, or brand (including Dr. Martens);
  • Manipulating order processes (e.g., creating duplicate accounts to claim multiple “10% off first order” discounts) or engaging in fraudulent transactions (e.g., using stolen payment methods);
  • Violating intellectual property rights (e.g., copying, reproducing, or distributing Product images, logos, or text from the Website without our written permission).
We may take immediate action against prohibited uses, including restricting your Website access, canceling orders, or reporting violations to relevant authorities.

3. Account Responsibilities (If Applicable)

If you create a personal account on the Website, you are responsible for:
  • Maintaining the confidentiality of your account credentials (e.g., username, password);
  • Notifying us immediately if you suspect unauthorized access to your account (via email at service@dagmedawer.com);
  • Taking responsibility for all activities conducted under your account (e.g., orders placed, messages sent).
We are not liable for any losses or damages resulting from your failure to protect your account credentials or report unauthorized use.

4. Intellectual Property Rights

All content on the Website—including Product images, logos, brand names (e.g., “Dr. Martens”), text, design elements, and software—is the exclusive intellectual property of Dr. Martens, our licensors, or content providers. This content is protected by copyright, trademark, and other intellectual property laws worldwide.
You may not use, copy, modify, distribute, or display any of this content for commercial or non-personal purposes without our prior written permission. Unauthorized use of intellectual property may result in legal action.

5. Product Information & Pricing

  • Accuracy: We strive to provide accurate Product information (e.g., descriptions, sizing, colors) and pricing on the Website, but we do not guarantee absolute accuracy. Errors may occur (e.g., typographical mistakes, outdated stock levels). If a pricing or Product error is identified after you place an order, we will notify you promptly and offer the option to cancel the order or proceed at the correct price.
  • Pricing Currency: All Product prices on the Website are displayed in United States Dollars (USD) and are subject to change without prior notice.
  • Promotions: Offers like “10% off your first order” are subject to specific terms (e.g., one per customer, non-transferable) and may be modified or discontinued at our discretion.

6. Shipping, Returns, & Refunds

Shipping, return, and refund terms for Product orders are governed by our separate Shipping Policy and Refund Policy, which are incorporated into these Terms by reference. Key details include:
  • Free shipping on all orders;
  • Order processing time of 1–3 days, with standard delivery of 6–12 days (expedited shipping available);
  • A 60-day return window for eligible Products, with refunds processed within 5–10 days of return inspection.

7. Limitation of Liability

To the maximum extent permitted by applicable law:
  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of Products (e.g., lost profits, inconvenience from delivery delays, damages to devices from third-party content);
  • Our total liability for any claim related to the Website or Products shall not exceed the total amount you paid for the specific Product(s) giving rise to the claim;
  • We are not liable for damages caused by your non-compliance with these Terms, misuse of the Website, third-party actions (e.g., shipping carrier delays, payment processor errors), or circumstances beyond our reasonable control (e.g., natural disasters, system outages).

8. Modifications to These Terms

We may update these Terms from time to time to reflect changes in laws, business practices, or Website functionality. When we make updates, we will post the revised Terms on the Website (drmartenis.com) and indicate the effective date of the changes.
Your continued use of the Website or purchase of Products after the revised Terms are posted constitutes your acceptance of the updated terms. We encourage you to review these Terms periodically for any changes.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms, please contact our customer service team:
  • Email: service@dagmedawer.com
  • Website: drmartenis.com
  • Mailing Address: 197 Todd Lane, Smyrna, Tennessee 37167, United States